FAQs
Do I need an account to place an order?
No. You may check out using the options available on the website. If account features are offered, they are optional unless stated otherwise during checkout.
Which payment methods do you accept?
The payment methods currently available for your order are shown at checkout. Availability may vary by location, currency, device, and payment provider. A payment logo displayed on the site does not override the options shown at checkout.
Is payment information secure?
Payments are processed through Shopify and the payment providers made available at checkout. Temivu does not directly receive your complete payment-card number. Please review the applicable provider terms and privacy notices for more information.
Which currency will I be charged in?
The currency shown at checkout is the transaction currency. Your bank or payment provider may apply exchange rates or additional fees when your account uses a different currency.
How should I enter my delivery address?
Provide a complete and accurate address, including apartment or unit number, city, region, postal code, country, and a reachable telephone number where requested. You are responsible for checking these details before submitting the order.
Can I change my address after ordering?
Contact support@temivu.com as soon as possible with your order number and the requested correction. We will try to help, but changes cannot be guaranteed once processing or dispatch has begun.
How long does delivery take?
The average fulfillment time is 8–14 business days. After payment is confirmed, orders are generally processed and dispatched within 3 business days. Estimated transit time is 5–11 business days. These are estimates, not guarantees, and delays may occur because of holidays, customs, carrier disruption, weather, remote locations, or other circumstances outside our reasonable control.
How do I track my order?
When tracking is available, we send the tracking information after dispatch. Carrier systems may require additional time to show the first update. Orders may arrive in more than one package.
What if an item is missing, damaged, or incorrect?
Contact support@temivu.com promptly with your order number, a description of the problem, and clear photos of the product and packaging where relevant. We will review the information and provide the appropriate next steps.
Can I cancel my order?
Contact us as soon as possible. We will attempt to stop processing, but cancellation is not guaranteed after fulfillment has begun. If cancellation is no longer possible, the applicable return process may be available after delivery.
How do returns and refunds work?
Please review our Return & Refund Policy and contact support@temivu.com before sending anything back. Eligibility depends on the item, its condition, the timing of the request, and applicable consumer law.